Counterpoints Arts views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person (or organisation) that has made the complaint. In many cases, a complaint is best resolved by the person responsible for the issue being complained about. 

If the complaint has not been resolved swiftly with the relevant contact at Counterpoints Arts, then you should refer to Counterpoints Arts’ formal complaint procedure.

Our policy is:

To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint

To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint

To make sure everyone at Counterpoints Arts knows what to do if a complaint is received

To make sure all complaints are investigated fairly and in a timely way

To make sure that complaints are, wherever possible, resolved and that relationships are repaired

To gather information which helps us to improve what we do

If you would like to read more about our formal complaints procedure and/or make a complaint about us or our work, please contact hello@counterpoints.org.uk