Role Title: Temporary Operations Manager (maternity cover)
Salary: £41,463.70 FTE per year (pro-rata to 4 days per week)
Contract length: 12 months (fixed term) March 2025 to March 2026
Location: Hoxton, London UK
Deadline for applications: Sunday 19th January 2025
Start date: March 2025
Counterpoints Arts is a leading national organisation working at the intersection of arts, migration and social change. For 12 years, Counterpoints Arts has been at the vanguard of cultural commissioning and practice, supporting and producing the arts by and about migrants and refugees, ensuring that their contributions are recognized and welcomed within British arts, history and culture.
The range of Counterpoints Arts’ work has grown considerably since it was founded in 2012 and we are now seeking someone to lead on Operations Management whilst our current Operations Manager is on maternity leave. This role is key to ensuring the smooth running of our charity’s operations, including overseeing day-to-day administrative, financial, and HR functions. The successful candidate will be highly organised, proactive, and have a strong background in charity operations or a similar role within the nonprofit sector. We are particularly interested in recruiting someone whose values align with the charity’s mission and overall team culture.
Counterpoints Arts aims to attract and retain talented people from all backgrounds to its team. We particularly welcome applications from those who have been historically excluded from the cultural sector, including people with lived experience of displacement, people of colour and other ethnic global majoraties, people who identify as LGBTQ+, disabled people and people from a working class background.
About the Role:
Overall, the role involves ensuring smooth daily operations and charity compliance, managing office administration, supporting team productivity and wellbeing, and liaising with external stakeholders and suppliers.
- £41,463.70 per year FTE, pro-rata to 4 days per week
- Good employee benefits, including flexible working, access to an EAP programme, individual wellbeing budget, 28 days leave including bank holidays (pro-rata) and a dedicated training budget
- March 2025 – March 2026 (one year)
- Must be based in London and willing to work from our Hoxton office at least 3 days per week
- Must have a current legal right to work in the UK.
Responsibilities:
Finance and Fundraising:
- Ensure financial compliance and oversee bookkeeping, invoicing, and grant payments.
- Support budgeting, financial reporting, and planning with the Director.
- Monitor charity management accounts, project income, and expenditure.
- Manage year-end accounts, filing with the Charity Commission, and Company House.
- Write funding applications and reports, maintain funder relationships, and ensure grant reporting deadlines are met.
- Ensure provisional figures are submitted to various funders and entities
- Write narrative report to go alongside financial report for year end accounts
Board and Senior Management Team:
- Support the Director in preparing Board papers
- Support SMT meetings and assist the Board with reminders and actions
- Update the Risk Register every 6 months according to updates agreed at Board meetings
HR and Policy:
- Lead on HR activities, annual leave, TOIL, pensions, and contract administration.
- Oversee payroll, recruitment, staff wellbeing, and compliance with employment law.
- Manage temporary staff and freelancers, and update HR policies as needed.
- Lead on the annual team training programme and supporting team with individual training ambitions
- Support all staff with wellbeing needs and help address issues with individual wellbeing.
- Organise team training, away days, and foster a positive team culture.
- Ensure staff adherence to policies (e.g., annual leave, sickness, TOIL) and promote inclusive work practices.
- Support with Risk Assessments and Safeguarding assessments and help respond to safeguarding concerns or incidents
- Support with Activity Planning
- Support with any placements/internships
- Organise annual DBS checks for all staff
IT:
- Manage all IT systems used by the team of staff and freelancers, including Slack and Google Workspace.
- Oversee CA website management including updates and resolving issues as needed with the web developers
- Communicate any server or IT issues promptly with the team
- Encourage best practice for cyber security to all team members and work with staff to resolve any cyber security issues that arise
Compliance and Governance:
- Ensure legal and regulatory compliance, including Charity Law, Data Protection, Health & Safety and Employment Law, and support implementation of relevant policy with the Board and Senior Management Team.
Office Management:
- Manage office logistics, filing, GDPR compliance, and health and safety.
- Ensure safeguarding protocols are in place, reporting issues to the landlord/Building Manager as needed
- Manage insurance renewal and any issues with insurance throughout the year, including additional insurance premiums / cover and any claims
